When and why does rudeness sometimes spread round the office?

17 Oct 17:00 by Richard Walters


By Alex Fradera

Incivility is the mucus of the workplace. Cruel remarks, condescension and cutting people out of conversations are sufficiently low-level acts that they are rarely sanctioned formally, yet acts of rudeness still spread around an organisation “like catching a cold“, clogging up the smooth running of an organisation. But why does the sneezing start in the first place? A new article in the Journal of Applied Psychology argues that just as colds erupt when our immune system is low, so rudeness manifests when our ability to regulate our thoughts and behaviours is running thin. Continue reading