Remote Counsellor/Psychotherapist

Bupa Uk
Central London
Competitive salary
12 May 2022
12 Jun 2022
Contract Type
Full Time

Remote Counsellor/Psychotherapist 

BACP Accredited / NCS Accredited membership

Nationwide – remote

Salary £31,500 -£33,500 based on FT hours. Part-time hours also available pro rata.


Our Accredited Counsellors work 8-hour shifts covering the hours between 8am to 8pm, weekends as required to manage a case load of telephone counselling clients.

A bit about us

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

This role is a wonderful opportunity to really make a difference to people’s lives. You’ll deliver a telephone counselling service to Bupa clients in accordance with Bupa policies and procedures.

What you'll be doing

  • Providing telephone counselling to a case load of clients, short, medium, longer term sessional work with a varied mix of client presenting problems, including oncology

  • Conducting mental health triage assessments

  • Assessing and managing risk to clients and others as required

  • Working in adherence to professional standards and compliance with regulatory framework

We offer protected non-working days per week.

Who we’re looking for

  • Recognised Counselling diploma qualification (Level 4) or higher

  • BACP or NCS Accredited membership

  • Rich and varied experience of Counselling different sectors of and clients in society

  • Experience in working with complex cases is desirable

  • Preferably previous experience providing telephone counselling over short, medium or longer term

  • Flexible attitude to work the shifts required

  • Strong IT skills – experienced MS Office packages (including preferably MS Teams) – this is a busy computer and phone-based role

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Telephone Counsellor you’ll be eligible for:

  • 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell

  • Pro-rated payment of professional membership fee

  • Bupa health insurance

  • An enhanced pension plan and life assurance

  • Annual performance-based bonus

  • Monthly supervision paid for

  • Blended office and home working options available

  • 2 week induction provided on Bupa policies and procedures

  • Support with your CPD

  • Onsite gyms or local discounts where no onsite gym available

  • Various other benefits and online discounts

  • Career opportunities to move into other roles or other parts of Bupa

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been. 

This is where you're going.

This is what we have belief in.

How to apply

Click on the link below or for a confidential chat please email where we can answer any questions. Get in touch or apply today!

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