Head of Client Experience

Job Title: Head of Client Experience
Contract Type: Permanent
Location: United Kingdom
Job Published: December 14, 2020 15:00

Job Description

Job Type- Head of Client Experience

Salary- £50,000 - £55,000 (FTE)

Sector- Leadership role, Occupational, Clinical, Educational

Head of Client Experience – Homebased, UK wide.

This is an exciting opportunity to join our Leadership team. Genius Within are a leading Psychology-led practice, within the field of Neurodiversity, with a mission to support organisations, businesses and individuals to work at their best.

We are recruiting a Head of Client Experience to support our supply chain teams and drive a passion for psychology throughout the business.

As Head of Client Experience, you will provide professional supervision, guidance and support to the Genius Within associate supply chain and the commercial delivery team, ensuring they all deliver an excellent service to our clients.

As a data-led and evidence-based practice, you will ensure that professional standards, quality, safeguarding, and consistency are met and seek to continually improve within all aspects of our assessment service delivery, to maintain the professional profile of Genius Within.

You will support the performance and growth of the coaching and psychology services. Provide go-to managerial oversight of all other issues pertaining to assessments, coaching, psychometrics, consulting and psychology within our various delivery Hubs.

Live the Genius Within values of passion, professionalism, openness, integrity and loyalty

The role requires you to hold HCPC registration with line management experience, and full membership of either clinical, occupational or educational BPS divisions. You will have experience of developing training programs and ideally, of public speaking to peers and/or other organisations.

Generous holiday entitlement.

Support for self-development, supervision, and CPD events to enable you to be at your best.

EAP and flexible benefits.

Genius Within cares deeply about maintaining and growing the diversity in our inclusive workplace. For the full Role Description and to apply please send your CV to or for more information, please call us on 07845 014427.