Job Title: Psychological Wellbeing Clinical Lead
Reports to: Head of Psychological Wellbeing
Based at: Help for Heroes, Tedworth House, Tidworth, Wiltshire, SP9 7AJ
The successful applicant must be able to be present at Tedworth House between 4-5 days per week.
Providing the over-arching clinical support to the H4H Psychological Wellbeing network to ensure consistency of service across the centres, a professional and clinically managed network, and best practice that will provide effective, professionally delivered psychological services to our beneficiaries.
- Effective and efficient management of the Psychological Wellbeing Teams
- Managing and containing clinical risk across the psychological services throughout H4H
- Developing and maintaining high standards of service throughout the psychological wellbeing network
- Ensuring each member of the network is adhering to delivery frameworks therefore ensuring best practice is delivered across the psychological wellbeing network throughout the centres
- Effective relationship building on a national level with MoD, NHS and other organisations involved in mental health support to our beneficiaries
- Identifying the need for and providing clinical support and supervision where required across the network
- Supporting Head of Psychological Wellbeing in their strategic development of the H4H psychological service
- Determining training and CPD requirements for the psychological wellbeing network
- Develop a collaborative and well communicating collaborative psychological wellbeing network across all the centres
- The Clinical Lead will be integral to the running of the overall psychological network and will therefore both deputise for and support the Head of Psychological Wellbeing by managing clinical risk of the teams, maintaining standards of delivery and disseminating information from both a top down and a bottom up perspective.
- The role will also involve supporting the Head of Psychological Wellbeing to develop the service and specific projects across the centres in a proactive and directional manner to ensure the service offering continues to grow in line with the needs of the beneficiaries.
- This will also therefore include liaising with external organisations and agencies to continue developing the collaborative relationship across the landscape of psychological support for veterans, to ensure H4H continues to work effectively within this landscape.
- The network consists of 4 x Psychological Wellbeing Teams (PWTs) based in the four H4H Recovery Centres, therefore the role will also include clinical direction and support in their day to day duties both remotely and face to face.
Supporting and Managing the Psychological Wellbeing Network:
- Managing and containing clinical risk throughout the network, with clear safeguarding responsibility, providing expertise for whole of H4H, whilst also deputising for Caldicott role, when and where appropriate
- Driving a collaborative sharing forum between the centres
- Identifying, delivering and organising clinical supervision across the centres where required (on top of standard supervision)
- Assessing, managing and resolving enquiries, issues and complaints from the Psychological Wellbeing teams across the centres to feed into the Head of Psychological Wellbeing
- Continuing to assess the processes/delivery frameworks throughout the psychological well-being network
- Ensuring CPD and training for the members of the Psychological Wellbeing network is in place and is attended
- Contributing to the development and delivery of relevant workshops with the Head of Psychological Wellbeing
- Delivering supervision where required
Supporting the Head of Psychological Wellbeing:
Due to the strategic nature of the role of Head of Psychological Wellbeing, the Clinical Manager will also support in areas such as:
- Liaising and collaborating with other health care professionals and other mental health specific organisations as potential partners/referral streams
- Developing, reviewing and evaluating the frameworks of delivery across the centres
- Providing input to the grants team for psychological related grant requests
- Proactively finding and sharing relevant developments and research in the field to the Head of Psychological Wellbeing and the Psychological Wellbeing network
- Evaluating the performance of the Psychological Wellbeing network members in relation to clinical competence and ability to adhere to best practice and feeding back to the Head of Psychological Wellbeing
- Attending interviews and performance reviews where required
- Developing external and internal information sharing/comms/media of mental health related developments that H4H are delivering
- To coordinate and evaluate other therapeutic interventions e.g. workshops and programs and promote as appropriate
- Help develop and implement new psychological initiatives with families and couples
- Accredited therapist of a credible psychological body such as BACP, BPS, BABCP, UKCP
- Supervisory qualifications
Essential Knowledge, Skills & Experience
- Demonstrable management experience
- Experience and have a working knowledge of PTSD and the most common mental health issues for this client group
- Ability to assess Psychological Health issues
- Understanding of the military ethos and community
- Advocacy skills
- Case management and supervision
- Excellent verbal and written communication skills
Desirable Knowledge, Skills & Experience
- Experience of the full holistic and experiential approach to psychological wellbeing
- Knowledge and experience of Military and NHS mental health service provision and agencies, including referral procedures
- Full driving licence
- A Qualified Psychologist for around 5 – 7 years’ experience desirable.
Key Competencies & Behaviours
- Confident and polite manner
- Ability to build rapport quickly and to understand needs and expectations
- Positive, empathetic, patient, polite and friendly manner
- Ability to remain calm under pressure
- Displays the highest levels of integrity, confidentiality and commitment
- Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
- Work within a range of environments and working cultures, adapting personal style accordingly
- Lead and drive work forward with minimal direction
- Analyse information quickly and communicate in a concise and articulate manner
- Well organised with the ability to prioritise
- Attention to detail in all aspects of work
- Demonstrates an ability to work as part of a team and be a flexible team player
- Demonstrates self-motivation
- Flexible re. hours of work
All elements of your delivery of the Job Description must encapsulate:
Best In Class
We must remain fresh, well-informed and innovative in our approach so that we can consistently develop best-in-class support services for our WIS and their families. We must invest in our staff as it is they who will make the difference.
It’s about the blokes
The WIS and their families must remain the focus of everything we do
Support to families is as important as support to the WIS. We must maintain the personal touch and give the WIS and their families our personal attention.
We must remain easy to access for our beneficiaries and easy to do business with for our partners and other H4H staff. We must remain a ‘can-do’ organisation that will find a single reason to make something happen, not 100 reasons to stop it. ‘Can, not can’t; will, not won’t; why not, not why. ’We must remain efficient and not bureaucratic.
Regardless of where you work or what you do in H4H, we must work as a team to deliver the best possible holistic support and services to our WIS and their families today and into the future, and to develop our services over time. We expect the highest standards of competence, commitment and personal conduct from H4H staff in their dealings with the WIS and their families, our partner organisations, and each other.