The RSSB Human Factors team work to support the rail industry by providing expertise through technical input to research, the development of Railway Group Standards, National publications, supporting formal inquiries and support for the development of new systems such as ERTMS and GSM-R. Moreover, the Human Factors team acts as a resource for the railway industry by helping companies to deal with their own Human Factors issues, providing bespoke training where required.
In the Human Factors team work is most commonly undertaken on a project basis. Projects can be initiated in response to an external enquiry direct to the team or in response to an internal enquiry or request. Internal enquiries/requests include those from projects which are led by another team within RSSB or from research and development projects that are being conducted by an external supplier. Projects may also be led and undertaken directly by the Human Factors team.
Each piece of work undertaken by the Human Factors team will be scoped to identify the scale of the project, the objectives and key milestones for delivery. Where the project is deemed to be significant, an Internal Project Plan will be developed which will be reviewed and signed off by the Professional Head or their delegated representative. Each piece of work will, where required be overseen by the Professional Head, Lead or Senior Specialist who will supervise and mentor the HF specialists working on it and assume accountability for delivery of the work in accordance with the approach agreed within the project plan.
The Senior Human Factors Specialist is accountable for reporting progress and ensuring the deliverables for which they are responsible are delivered in accordance with the departmental reporting cycle and programme. As well as this they are responsible for maintaining an acceptable level of quality with regard to the products and services they deliver; this includes taking all necessary steps to reduce errors and omissions in all related outputs (including initial drafts).
- To ensure the quality and timely delivery of your work and management of your workload, ensuring any difficulties or issues are highlighted to your line manager and if necessary the Professional Head of Human Factors.
- Ensuring, where appropriate, that industry agreed processes have been adhered to, as defined within the RSSB Business Management System (BMS).
- Ensuring all products and services provided or facilitated by you are planned and delivered, where appropriate, within the associated timescales and to acceptable quality.
- Providing objective technical input, advice and quality checking as required, and ensuring the work satisfies the expectations of the recipient in terms of scope and technical quality.
- Ensuring that the level of quality review necessary for all work you or your direct reports are responsible for has been considered, documented and planned.
- Supporting the project management team in ensuring project risks are anticipated, recorded, reviewed and mitigated through robust management and appropriate interventions and that any emerging issues are escalated to your line manager or the Professional Head of Human Factors as necessary.
- Ensuring all requests for advice and/or clarification are carefully considered and responded to objectively and in sufficient detail to satisfy the originator’s enquiry and where appropriate input from the Lead Human Factors Specialist or the Professional Head of Human Factors is sought.
- Preferably you will have 5 or more years’ experience in a human factors role in a relevant safety critical industry, with some experience of working within the rail sector.
- Qualified in occupational psychology or Human Factors/ ergonomics to MSc level or with the equivalent industry experience.
- Working towards becoming a registered or chartered member of the BPS or institute of Ergonomics and Human Factors.